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If Intercom promotes a feature to allow one to create and send emails, then functionality should match what is expected by average email marketers. A quick wish list of things that don’t exist in Intercom and are desperately needed:Standard option for preheader text View online link for any email BETTER REPORTING - today most reporting is unique clicks and unique opens. Total opens and total clicks would be helpful. Overall link performance - which links were clicked the most AT MINIMUM, allow me to export all of the links clicked so I can do my own overall link performance Breakdown of engagement by device Downloadable detailed reports
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