If Intercom promotes a feature to allow one to create and send emails, then functionality should match what is expected by average email marketers. A quick wish list of things that don’t exist in Intercom and are desperately needed:
- Standard option for preheader text
- View online link for any email
- BETTER REPORTING - today most reporting is unique clicks and unique opens.
- Total opens and total clicks would be helpful.
- Overall link performance - which links were clicked the most
- AT MINIMUM, allow me to export all of the links clicked so I can do my own overall link performance
- Breakdown of engagement by device
- Downloadable detailed reports