Email functionality and reporting are subpar and need improved

If Intercom promotes a feature to allow one to create and send emails, then functionality should match what is expected by average email marketers. A quick wish list of things that don’t exist in Intercom and are desperately needed:

  • Standard option for preheader text
  • View online link for any email
  • BETTER REPORTING - today most reporting is unique clicks and unique opens.
    • Total opens and total clicks would be helpful. 
    • Overall link performance - which links were clicked the most
    • AT MINIMUM, allow me to export all of the links clicked so I can do my own overall link performance
    • Breakdown of engagement by device
    • Downloadable detailed reports 
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